HOTLINE: Mo.-Fr. von 8.00-12.00 u. 14.00-17.00 Uhr Tel.: +49 (0)2831/133236 Consultation and service to our CNC milling maschines/CNC milling cutter

www.cnc-step.com

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Our customers’ opinion

Find some short reports and photos of projects realized with our CNC machines by our customers here.

Here are our e-bay assessments. Have a look.

Hello Mr. Hylewicz,

I hope you’ve had a restful vacation and a good trip home.

I picked up our machine in your workshop on 17.7.07. And now I want to thank you for the friendly acceptance and the service of your employees. I’m amazed how precise the machine is worked; what you’ve developed is really great. We’ve already searched for something like this for a long time. Although we both (my wife and me) are real CNC beginners it didn’t take long to learn to handle the machine and to achieve proper results. We produced just a marginal trash.                                                                                                      Our next machine will be a Heiz again.                                                                            The delivered software is very simple to handle, too.

Thank you for your effort

Best regards                                                                                                       Torsten Kramer

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From an E-Bay customer from The Unitet Kingdom comes this:

Hallo www_cnc-step_com,

Hi
Just wanted to say thank you very much, as there isn't enough space on feedback to say how grateful I am. The machine arrived 2 days ago, and I have looked at it, but not yet had time to set it all up due to work commitments. Just wanted to say thank you for making it very easy to buy a great product and for providing such a good service. I would definitely recommend you to others.
Thanks again
Kevin Williams

Good evening Mr. Hylewicz

Thank you very much for your kind enquiry. The gift has still not arrived but we’re not in a hurry. I’ve had much fun with the High- Z machine and I’m going to send you more photos in future. I’m really very convinced of your product and support.

You will surely get more pictures and I already believe that you will be surprised what we have created with your machine. So I wish you much success for your further marketing and development.

I send a lot of greetings from Switzerland

Walter Reinhardt

TimeSolutions

Hello Mr. Hylewicz,

As you predicted my S-720 was delivered on 21.December 2006. The machine’s packing was exemplary and after unpacking there were no shortages noted.

Amazed by the size and weight of the machine I carried it to a specially arranged room in cellar. Than I had to prove to myself the manufacturing quality detailed described and I admit that I was satisfied with the result. All pieces were burred neatly, tight fitting and very well worked and believe me, I work in this trade and can judge it. 

After I realized that there are two pieces missing, which can happen to anybody I contacted your company and you said you would send it them immediately. Thank you for your kind reaction.

After a period of acclimatization I finally could begin to work. But than I got a shock, the machine didn’t work correctly. It lost its Z- zero point and the stepping motors worked uneasy so I had to ask you again. An employee gave the advice to buy a new external PCI card with a parallel printer exit. I only thought: great! I just bought a new PC and have to upgrade again! But after I installed the new card ( 12 Euro ) the machine worked faultlessly. I’m really very enthused with your customer service and your machines and can only recommend them!!

Greetings F. Gries

From an customer from the UK came that:

Hello Frank,

Once again I am very pleased with the machine, I downloaded the circuit board program from your website,
I ran the program on the machine using a fine pointed cutter and a piece of acrylic as material,
I started the machine and left it to complete the run, when I returned and blew the dust away I was amazed at the
accuracy the machine achived.
I built a Torchmate CNC mill at my work and I can say that it would never close to the accuracy or build quality of your machine.

Thanking You
J. Mc Clean

Hello Mr. Hylewicz,

we bought a High-Z 1000 last November.                                                                 The machine is really marvellous.

We’ve already milled hundreds of meters with it.                                                           But we only own the software PCNC.                                                                       And now I found a new WIN-PCNC on your homepage.                                                   Is it possible to get the economy version incl a milling machine (for 129,-€)? It would be great.

I’ d be glad for a fast answer!

Thank you!

Sunny greetings

Mario Malmer
________________________________
m-projekt
marketing + management

Rehstr.26
88255 Baindt

Tel. 07502 / 9125-25
Fax 07502 / 9125-27

E-Mail: info@managementzentrum.de
web: www.managementzentrum.de

Hello Mr. Hylewicz,

I’ ve already done my first big series of engraving and I’ m very enthusiastic because of the precision of the machine and the work it does.

I benevolently absorbed your new ideas from the homepage. The short video sequences about programming Corel-Draw to serve the machine are very helpful.

Ralf Besser

besser wie gut

Beratung Training Tagungshaus

Ralf Besser

Upper Borg 147

28357 Bremen

Hello Mr. Hylewicz,

Your machines are wonderful. We made some publicity in Bulgaria. And now we’ve already won a customer for a High-Z S-1000.
Would you like to send us a price list?                                                                                                He is interested in a machine with following equipment:

Order number/ number of items
1.HIGH-Z S-1000 1
2.HZ 1002 1
3.HZ 1011 1
4.HZ 1004 1
5.HZ 1013 1
6.HZ 1017 1
7.HZ 1018 1
8.HZ 1019 1
9.HZ 1020 1
10.HZ 1008 1
11.HZ 1009 1
12.HZ 1015 1
13.HZ 1023 1
14.HZ 1022 1

Greetings!
Kalina Ivanova
Silistra
Bulgaria

Hello Mr. Hylewicz

After we spend 12 hours in a car on 22.08.2005 we came home well and afterwards installed the machine and made our first tries to engrave.

We put the machine in a certain way to have the reference point down on the right side. Our zero point is left side on the top (X-500, Y+200, Z+80).

Right here I installed a measuring instrument for X and Y which I have started several times; Between times I switched off the drive and started the measuring instrument after  a reference drive again.

I locked a divergence of 0.005mm +/-

The solution of the riddle are probably the cheap but very good reference switches???

Kudos to you:

You’ve developed a very good concept with a good cost/ ratio performance.

Note:

We wanted to build something like that by ourselves and even bought three professional milling machines but only the material to build a new machine would cost about 10000 € And think about the working hours . (Now we can take part on experience  which you certainly already have paid)

Experiences:

Our engrave tries in anodized aluminium 1,6 mm with the delivered engraved tool proceeded negative. The aluminium get an unbearable ridge. (The ridge was higher than the depth of milling)                                                                                                                   Our CNC server advised us to oil aluminium before milling. Further engrave tries with oil/ cooling provided wonderful results with a depth of engrave of 0,5 mm. We’re going to use a depth of 0.2 mm for production; I just wanted to torture the machine.

To brush the lubricant/ cooling oil the way we do it today is wiry because there has to be always a person standing at the machine. (But the result is very good.)

We will rebuild the machine tomorrow in order to move it pneumatic up and down about 20 cm.

The set up of the zero point will be performed on the top (in a dry place).

Milling/ engraving will be performed down (in an oil bath).

So we will mill under water in future. :-)                                                                     Till today we can only report positive about Heiz company.                                             I would be glad to keep in touch and exchange our technology experiences.

Ortwin von Kittlitz
TAMERIS GMBH
Ing.-Büro
Ortwin von Kittlitz
Ort: Aalen-Ebnat

Report from forum:

Hello Marius,

do me a favour and don’t buy a machine by Haase.

My CUT 2000L was only 3 years old when it fall to pieces.                                          Haas wanted as much for repairing as a new machine would cost.

In my opinion the material was o.k. It was the wood grounding why the machine broke. Because of external influence like humidity and heat the wood deformed.

I work with a HIGH-Z S-1000 by cnc- step since few years and I’ve never had any problems. The machine works nearly as on its first day although I work with it daily for almost eight hours.

Greetings
saugman

Quelle: http://www.toolia3.de/sbb/sbb.cgi?b=cncstep&a=show&forum=5&show=2

Report from a forum:

Hello again,

I’m writing a little experience report as a High Z 1000 user.

My own tests as a furniture carpenter ( I’m used to work with real big milling machines)

I drive flatting routers with 300 mm, approx. 6500 UP/M with tischfräsen.

My test with the High Z, fronts of a kitchen (customer’s order), MDF boards 38mm, flatting router in tailor- made order; router diameter 80mm for 8mm shaft, depth of milling 5mm , feed motion 8-12mm.

Result: amazing, the machine’s efficiency doesn’t break State of driven fräsbahnen : wonderful Finishing: 240 end grinding, grounding, varnishing, that’s it! In my opinion you can’t fully load the machine under normal conditions.  Some persons expect from a small portal milling machine the same performance as from a „10.000 €.—up“ milling machine.

But they were advised wrong or don’t want to invest appropriate money for a „big“  machine.